Will I be charged for return shipping?
Customer is responsible for shipping charges both ways under all circumstances.
Is the original shipping refundable?
Customer is responsible for shipping charges both ways under all circumstances. However, if we are reshipping defective items, shipping is FREE for domestic orders. For International orders, a credit will be given.
How do I make an exchange?
There are no exchanges. Defective merchandise returned will be replaced for the same item. If the item is no longer available, a credit will be given for the amount in question as soon as we have received and checked the defective item.
International Order Policy
We are not able to provide destination country tax or duty charge if it is occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. GINIA ACCESSORIES will NOT be responsible for any of the above duties and fees.
If the order arrives at your country and any of the following occur:
- (1) The customer refuses to accept the package.
- (2) No attempt is made in the country of destination to deliver the package.
GINIA ACCESSORIES reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund.
You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order.